Standard Operating Procedures

Park & Palm does not require a prospective homebuyer to show identification before receiving services or attending a first showing. A property owner, building, managing agent, or security desk may impose a lawful identification requirement for access; Park & Palm will communicate it in advance when known.

Park & Palm does not require a prospective homebuyer to sign an exclusive buyer-representation agreement as a condition of receiving services. Park & Palm does require an executed written buyer agreement, exclusive or nonexclusive, before showing or touring a property.

REBNY Universal Co-Brokerage Agreement Article II Section 16 requires one before showing; OneKey MLS Rules & Procedures ver. 2026C, Rule 402.3, requires the written agreement before touring and requires objectively ascertainable compensation with no overage above the agreed amount.

Exclusive and nonexclusive engagements remain negotiable choices, and choosing the nonexclusive form never reduces service.

Park & Palm does not require a mortgage preapproval before a prospective homebuyer receives services or attends a first showing. A seller or listing broker may require proof of funds or financing capacity before access or offer consideration; Park & Palm will communicate that requirement when known.

Park & Palm date stamps, notarizes, and posts these procedures on every publicly available website and mobile device application Park & Palm maintains.

Park & Palm makes a copy of these procedures available to the public upon request at each of its office locations. No appointment, reason, explanation, or fee may be required of the person asking.

Park & Palm maintains a file of these standardized operating procedures for as long as the broker's license is active.

If these procedures are altered after posting, Park & Palm date stamps, notarizes, and posts the new procedures on every publicly available website and mobile device application Park & Palm maintains within thirty (30) days, and archives the superseded version rather than discarding it.

Any website or mobile device application maintained by an Park & Palm team or by an individual Park & Palm real estate salesperson carries these procedures or a direct link to them on Park & Palm's website or mobile device application. Section 442-h(4)(b) states this obligation as one that licensees “should” meet rather than “shall,” so it is permissive on the face of the statute; Park & Palm adopts it as a firm requirement of every team and salesperson operating under its license, and compliance is checked when a team or personal site is launched and at each annual review.

Each time Park & Palm is required to renew its license, Park & Palm affirms to the New York Department of State that it is in compliance with the standardized-operating-procedure requirements of Section 442-h(4).